- Internet/Email Fraud
- NCUA Insurance Coverage
American Southwest Credit Union is committed to providing our member's financial products and services to meet their needs and reach their financial goals. The Credit Union is equally committed to protecting our member's privacy. Our members can be confident that their financial privacy is a priority of this Credit Union. We are required by law to give our members a privacy notice to explain how we collect, use and safeguard their personal financial information.
Information We Collect and Disclose About Our Members
We collect non-public personal information about members from the following sources.
- Information we receive from a member on applications and other forms;
- Information about member transactions with us or others;
- Information we receive from a consumer reporting agency;
- Information obtained when verifying the information provided by a member on an application or other forms. This may be obtained from the member's current or past employers or from other institutions where the member conducts financial transactions.
We may disclose all the information we collect, as described previously, to companies that perform marketing services on our behalf or to other financial institutions with which we have joint marketing agreements. To protect our members' privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the member information we provide to other third parties.
In order to conduct the business of the Credit Union, we may also disclose non-public personal information about you under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on behalf of the member, conduct the operations of our Credit Union, follow member instructions as they authorize, or protect the security of our financial records.
If the member terminates their membership with American Southwest Credit Union, we will not share information we have collected about the member, except as permitted or required by law.
How We Protect Member Information
We restrict access to non-public personal information about a member to those employees who have a specific business purpose in utilizing the member's data. Our employees will be trained in the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard you non-public personal information.
- General Information Website Pages: American Southwest Credit Union collects information on domain names and dates and times of website visits. With this information, we can track website use, measure site traffic, and improve site navigation and information. This information is never sold, given, or disclosed to third parties not affiliated with American Southwest Credit Union.
Member Information Areas: American Southwest Credit Union collects and stores for staff use only information such as names, addresses, phone numbers and e-mail addresses, user ids and passwords of members who register to access the member-only areas of the website. We may use this information such in surveys to improve the quality of website information and service to members. This information is never sold, given, or disclosed to third parties not affiliated with American Southwest Credit Union.
E-mail: American Southwest Credit Union may use personal information contained in e-mail sent by members and non-members to respond to inquiries, comments or suggestions. Please be advised that e-mail may not be secure against interception by unauthorized individuals. Therefore, if you wish to communicate sensitive or personal information, you may want to use the US Postal system or similar means. This information is never sold, given, or disclosed to third parties not affiliated with American Southwest Credit Union.
Links to Other Sites: This site contains links to other Web sites. American Southwest Credit Union is not responsible for the privacy practices or the content of such Web sites. We have no control of such Web sites; therefore, you should exercise caution when deciding to disclose your Personal Information.
Recently, there have been multiple e-mail fraud attempts, known as "Phishing", that were initiated via e-mail sent to both the general public and to some credit union members. These e-mails appear to be from legitimate institutions. This false e-mail may ask for the recipient to click on a link to verify their information. If the recipient proceeds to do so, the link directs them to a false website and asks for their personal information such as account number and PIN, along with other personal information.
American Southwest Credit Union does not ask credit union members for such personal information via e-mail. Anyone who receives an e-mail that purports to be from American Southwest Credit Union and asks for account information by clicking on a link should consider it to be a fraudulent attempt to obtain their personal account data for an illegal purpose and should not follow the instructions in the e-mail.
If you respond to such an e-mail and provide any confidential account information, please notify American Southwest Credit Union immediately of the scheme. You should also change your account's PIN, and take any additional action recommended by the Credit Union to protect your account.
Additionally, you can file formal complaints concerning suspected fraudulent e-mail, whether from American Southwest Credit Union or another institution, with the Internet Fraud Complaint Center (IFCC) at http://www.IC3.gov. The IFCC is a partnership between the Federal Bureau of Investigation, and the National White Collar Crime Center.
If you have any questions regarding this alert, please contact us at (520) 459-1860. Thank you.
What You Need to Know about Overdrafts and Overdraft Fees
An overdraft occurs when you do not have enough money in your account to cover a transaction, but we pay it anyway. We can cover your overdrafts in two different ways:
- We have standard overdraft practices that come with your account.
- We also offer overdraft protection plans, such as a link to a savings account, which may be less expensive than our standard overdraft practices. To learn more, ask us about these plans.
This notice explains our standard overdraft practices.
What are the standard overdraft practices that come with my account?
We do authorize and pay overdrafts for the following types of transactions:
- Checks and other transactions made using your checking account number
- Automatic bill payments
We do not authorize and pay overdrafts for the following types of transactions unless you ask us to (see below):
- ATM transactions
- Everyday debit card transactions
We pay overdrafts at our discretion, which means we do not guarantee that we will always authorize and pay any type of transaction.
If we do not authorize and pay an overdraft, your transaction will be declined.
What fees will I be charged if American Southwest Credit Union pays my overdraft?
Under our standard overdraft practices:
- We will charge you a fee of $25 each time we pay an overdraft.
- Also, if your account remains negative for more than 30 days, the account will be considered “not in good standing” and may be closed.
What if I want American Southwest Credit Union to authorize and pay overdrafts on my ATM and everyday debit card transactions?
If you also want us to authorize and pay overdrafts on ATM and everyday debit card transactions, you may opt-in either by signing and returning this form to one of our branches or mailing this form to us at P.O. Box 370, Sierra Vista, AZ 85636.
Once you have opted-in, you may opt-out using any of the above listed methods.
NOTICE OF CHANGES IN TEMPORARY NCUA INSURANCE COVERAGE FOR TRANSACTION ACCOUNTS
All funds in a "noninterest-bearing transaction account" are insured in full by the National Credit Union Administration through December 31, 2012. This temporary unlimited coverage is in addition to, and separate from, the coverage of at least $250,000 available to members under the NCUA's general share insurance rules.
The term "noninterest-bearing transaction account" includes a traditional share draft account (or demand deposit account) on which the insured credit union pays no interest or dividend. It does not include any transaction account that may earn interest or dividends, such as a negotiable order of withdrawal ("NOW") account, money-market deposit account, and Interest on Lawyers Trust Account ("IOLTA"), even if share drafts may be drawn on the account.
For more information about temporary NCUA insurance coverage of transaction accounts, visit http://www.ncua.gov.