News

ALL BRANCHES WILL BE CLOSED FEBRUARY 15th FOR PRESIDENT'S DAY

02.04.2016 Posted in: News

ALL BRANCHES WILL BE CLOSED FEBRUARY 15th FOR PRESIDENT'S DAY


We will continue our regular hours on Tuesday, February 16, 2016.
 

ASCU’s Credit Card Mobile Apps for Android and Apple Are Now Available

10.26.2015 Posted in: News

ASCU’s Credit Card Mobile Apps for Android and Apple Are Now Available


Search your app store for ASCU Card Plus. Once downloaded, please agree to the terms and conditions and then register your card with a series of simple steps. You can see your balance, transactions, make a payment, report a card lost/stolen, activate a card, and dispute transactions.

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Any questions or comments, please contact us at 520-459-1860 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it
 

Start using your upgraded Billpay today.

04.01.2015 Posted in: News

Start using your upgraded Billpay today.

Your Billpay from ASCU is now even simpler and more convenient. That’s because your upgraded Billpay home page is now a dashboard that allows you to view your payees, upcoming bills, payment history and account balances at a glance.

Also, from your dashboard you can:

• Add a new payee faster than ever. Click the “Add a payee” button and enter the required information.
• Make a payment in just one click. Choose a payee and enter the payment amount and date. Then click “Submit.”
• Automate recurring payments and save time each month. Select “Make it recurring” when you schedule your next payment.
• See payment amounts and due dates of upcoming bills with eBill. Click on the “eBill” icon next to your payee to get started.

Log in to your account to start enjoying all the benefits of your newly upgraded Billpay.

To learn more about using your upgraded Billpay, view this helpful step-by-step demo. If you have any questions, please contact us at 520.459.1860.

   

FRAUD FROM 2014 HOME DEPOT DATA BREACH CONFIRMED ON ASCU VISA DEBIT CARDS

03.24.2015 Posted in: News

FRAUD FROM 2014 HOME DEPOT DATA BREACH CONFIRMED ON ASCU VISA DEBIT CARDS

In October of 2014, Home Depot Stores announced that it experienced unauthorized access to its data payment systems. The unauthorized access took place between April 30, 2014, and August 24, 2014.

American Southwest Credit Union published its response to the breach to our membership in our October 2014 newsletter and posted the announcement on our website. ASCU’s position was to not re-issue the affected cards that were included in Home Depot’s alert at that time; rather, we recommended that you monitor your account regularly and inform the Credit Union immediately of any unusual activity. Now, because of recent irregular activity that has been reported on some of the affected cards, it has become necessary that we immediately block and replace the affected pool of cards.

If your card has been identified within the breach, you will be receiving a letter from ASCU within the next few days with instructions. It is important to note that “compromised” simply means that typically secure information has been exposed to an unauthorized person(s). This does not mean that fraud has taken place on your account at this time. However, American Southwest Credit Union is taking this proactive approach of replacing our affected members with a new Visa debit card in order to avoid any fraudulent activity that may occur in the future because of this breach. ASCU will begin re-issuing cards to those members (at no cost to you) over the next few days. Unfortunately, because of confirmed fraudulent activity, we cannot allow your current card to remain open. Because of the high demand of replacement cards related to this breach, please allow 14-21 days for your new card to arrive.

Please be assured that you will not be held liable for any unauthorized transactions that may occur due to the breach. ASCU is asking all Visa debit cardholders to diligently monitor their account activity and contact our offices immediately if any unusual activity is detected. If you have already cancelled your card and received your replacement, please disregard this notice. We apologize for any inconvenience that this has caused you. ASCU is committed to protecting our members’ information.

 

Announcing an upgrade to your BillPay account.

03.17.2015 Posted in: News

Announcing an upgrade to your BillPay account.

ASCU is upgrading BillPay to make it even simpler and more convenient.

Starting April 1st, 2015, your BillPay home page will be an account dashboard that allows you to monitor payment activity at a glance. From your dashboard you’ll be able to:

• View all payees, upcoming bills, payment history and account balances
• Quickly add a new payee
• Make a payment to any person or company in one click
• Set up recurring payments for bills that are the same each month
• See bill amounts and payment due dates with eBill

To learn more about using your upgraded Billpay, view this helpful step-by-step demo.

If you have any questions, please contact us at 520-459-1860.

   

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