News

FRAUD FROM 2014 HOME DEPOT DATA BREACH CONFIRMED ON ASCU VISA DEBIT CARDS

03.24.2015 Posted in: News

FRAUD FROM 2014 HOME DEPOT DATA BREACH CONFIRMED ON ASCU VISA DEBIT CARDS

In October of 2014, Home Depot Stores announced that it experienced unauthorized access to its data payment systems. The unauthorized access took place between April 30, 2014, and August 24, 2014.

American Southwest Credit Union published its response to the breach to our membership in our October 2014 newsletter and posted the announcement on our website. ASCU’s position was to not re-issue the affected cards that were included in Home Depot’s alert at that time; rather, we recommended that you monitor your account regularly and inform the Credit Union immediately of any unusual activity. Now, because of recent irregular activity that has been reported on some of the affected cards, it has become necessary that we immediately block and replace the affected pool of cards.

If your card has been identified within the breach, you will be receiving a letter from ASCU within the next few days with instructions. It is important to note that “compromised” simply means that typically secure information has been exposed to an unauthorized person(s). This does not mean that fraud has taken place on your account at this time. However, American Southwest Credit Union is taking this proactive approach of replacing our affected members with a new Visa debit card in order to avoid any fraudulent activity that may occur in the future because of this breach. ASCU will begin re-issuing cards to those members (at no cost to you) over the next few days. Unfortunately, because of confirmed fraudulent activity, we cannot allow your current card to remain open. Because of the high demand of replacement cards related to this breach, please allow 14-21 days for your new card to arrive.

Please be assured that you will not be held liable for any unauthorized transactions that may occur due to the breach. ASCU is asking all Visa debit cardholders to diligently monitor their account activity and contact our offices immediately if any unusual activity is detected. If you have already cancelled your card and received your replacement, please disregard this notice. We apologize for any inconvenience that this has caused you. ASCU is committed to protecting our members’ information.

 

Announcing an upgrade to your BillPay account.

03.17.2015 Posted in: News

Announcing an upgrade to your BillPay account.

ASCU is upgrading BillPay to make it even simpler and more convenient.

Starting April 1st, 2015, your BillPay home page will be an account dashboard that allows you to monitor payment activity at a glance. From your dashboard you’ll be able to:

• View all payees, upcoming bills, payment history and account balances
• Quickly add a new payee
• Make a payment to any person or company in one click
• Set up recurring payments for bills that are the same each month
• See bill amounts and payment due dates with eBill

To learn more about using your upgraded Billpay, view this helpful step-by-step demo.

If you have any questions, please contact us at 520-459-1860.

 

Anytime Online Home Banking available for the iPad

12.01.2014 Posted in: News

Anytime Online Home Banking available for the iPad

Download the ASCU Home Banking application on iTunes for your iPad today! The ASCU app allows you to access your accounts, deposit checks, transfer funds and set alerts for your account.

   

**UPDATE**Recent data breach of Home Depot Stores

09.22.2014 Posted in: News

**UPDATE**Recent data breach of Home Depot Stores.

American Southwest Credit Union is aware that Home Depot is investigating the theft of credit and debit card data from its stores. Initial investigations show there is potential risk for transactions completed April 30 through August 24. This announcement is yet another example of why it’s always important to monitor your credit and debit card accounts.

At this time, ASCU will not be re-issuing cards known to have been included in Home Depot’s alert. ASCU recommends you monitor your account activity regularly. ASCU provides multiple layers of security protection against fraud, including Visa’s Zero Liability Policy. To receive fraud protection under the Zero Liability Policy, you must notify us immediately of any unauthorized use.

Where can I learn about the breach and Home Depot’s response?
Home Depot has concluded its investigation of the breach, removed the malware that was discovered in its networks, and is in the process of upgrading its card terminals. For more information please go to Home Depot’s website at www.homedepot.com and click on the link “Update on payment breach.”

Should I reset my PIN?
The investigation has not confirmed whether PIN information was compromised. It’s good practice to reset your card’s PIN periodically. Update your PIN by calling 1-866-304-1647 and following the options.

Should I cancel my card?
There is no need to cancel your card. ASCU monitors accounts for suspicious activity and Visa will notify affected members if suspicious activity is confirmed. Visa’s Zero Liability Policy allows for full reimbursement of unauthorized purchases on credit or debit card accounts.

What should I do if I see suspicious charges on my account?
Monitor your account(s) and review your monthly statements carefully. You should notify ASCU immediately if you see any unauthorized activity. Also, you can sign up for additional transaction alerts through Home Banking at www.ascu.org.

How do I sign up for transaction alerts?
You can sign up for transaction alerts by logging in to your Home Banking account through www.ascu.org. Click on Settings and then Alerts. You can customize your alerts by Balance or Transaction, or a combination of both.

 

In response to recent local “spam” phone calls and text messages

08.26.2014 Posted in: News
At American Southwest Credit Union, protecting your identity is our top priority. In response to recent local “spam” phone calls and text messages that members of our communities have been receiving, please note that ASCU will never contact you and ask for your full 16-digit card number. If any of our members are ever in doubt, please do not hesitate to call any of our seven branches for assistance.
   

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