News

**UPDATE**Recent data breach of Home Depot Stores

09.22.2014 Posted in: News

**UPDATE**Recent data breach of Home Depot Stores.

American Southwest Credit Union is aware that Home Depot is investigating the theft of credit and debit card data from its stores. Initial investigations show there is potential risk for transactions completed April 30 through August 24. This announcement is yet another example of why it’s always important to monitor your credit and debit card accounts.

At this time, ASCU will not be re-issuing cards known to have been included in Home Depot’s alert. ASCU recommends you monitor your account activity regularly. ASCU provides multiple layers of security protection against fraud, including Visa’s Zero Liability Policy. To receive fraud protection under the Zero Liability Policy, you must notify us immediately of any unauthorized use.

Where can I learn about the breach and Home Depot’s response?
Home Depot has concluded its investigation of the breach, removed the malware that was discovered in its networks, and is in the process of upgrading its card terminals. For more information please go to Home Depot’s website at www.homedepot.com and click on the link “Update on payment breach.”

Should I reset my PIN?
The investigation has not confirmed whether PIN information was compromised. It’s good practice to reset your card’s PIN periodically. Update your PIN by calling 1-866-304-1647 and following the options.

Should I cancel my card?
There is no need to cancel your card. ASCU monitors accounts for suspicious activity and Visa will notify affected members if suspicious activity is confirmed. Visa’s Zero Liability Policy allows for full reimbursement of unauthorized purchases on credit or debit card accounts.

What should I do if I see suspicious charges on my account?
Monitor your account(s) and review your monthly statements carefully. You should notify ASCU immediately if you see any unauthorized activity. Also, you can sign up for additional transaction alerts through Home Banking at www.ascu.org.

How do I sign up for transaction alerts?
You can sign up for transaction alerts by logging in to your Home Banking account through www.ascu.org. Click on Settings and then Alerts. You can customize your alerts by Balance or Transaction, or a combination of both.

 

BILL PAY DOWNTIME

09.20.2014 Posted in: News

Bill Pay Downtime


On September 24th, Bill Pay will be unavailable between 3:00 A.M. and 6:30 A.M. eastern time.

Scheduled downtime will also occur throughout the weekend beginning Saturday, October 4 at 9:00 A.M. eastern time and will not exceed beyond Monday, October 6 at 6:00 A.M. eastern time.

Thank you for your patience.
 

5th Annual Bike Run to Benefit the Wounded Warrior Project just around the corner!

09.08.2014 Posted in: News
WWP 2014 Flyer
   

In response to recent local “spam” phone calls and text messages

08.26.2014 Posted in: News
At American Southwest Credit Union, protecting your identity is our top priority. In response to recent local “spam” phone calls and text messages that members of our communities have been receiving, please note that ASCU will never contact you and ask for your full 16-digit card number. If any of our members are ever in doubt, please do not hesitate to call any of our seven branches for assistance.
 

Mobile Access Services

06.10.2014 Posted in: News

Mobile Access Services

Welcome to our Mobile Access services! Get quick up-to-date account information through Anytime Text Banking or bank on your phone's browser with Anytime Mobile Banking. It's free!*

Anytime Text Banking:

No mobile service charge from us. Works on any phone with text messaging enabled.
When activiated, members can text a series of keywords to 89549 to retrieve balances** and transaction history.

BAL = All Account balances

BAL ACCT NAME = Single Account Balance

HIST = Last Four transactions on all accounts

HIST ACCT NAME = Last four transactions on single account

HELP = Information about commands

STOP = Deactiviate the service

Enrollment for Anytime Text Banking:

  1. Sign into Anytime Online Home Banking from your computer
  2. Click on the Settings Tab, and then click on Mobile Settings to launch the enrollment process.
  3. Enter your mobile phone number
  4. Create a short name for accounts you have selected for text access.
  5. Review and check the Terms and Conditions checkbox.
  6. Text your validation code to 89549

Anytime Mobile Banking:

Allows you to bank from anywhere by logging on to https://www.airteller.com/ascu using your mobile device browser. Will need to enroll in Text Banking to have access to mobile banking.

  • Available on your mobile device with a browser
  • Pages customized to fit a smaller screen
  • View all of your account balances
  • Pay bills***
  • Make transfers****
  • Review account history up to 30 days
  • Schedule a single payment
  • View, edit, or delete pending payments
  • View payment history

*SMS Text standard message rates apply

**Balance may not reflect pending authorizations and charges

***Members must register and set-up payees on a PC before utilizing bill payment through Anytime Mobile Banking

****More than one account is required in order to make transfers.

 

   

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